Frequently Asked Questions

How do I place an order?

If it’s an off the shelf item, then it should be just added to the cart, but if it is a bespoke item, then it should link to contact us for inquiry and quote.

How can I confirm if my order was received?

Once they check out and have paid, an automatic email should be sent to them.

What are the payment channels available?

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How long does it take to process an order?

Please allow 1-2 days for your order to be processed, we make every effort to fulfill your order as quickly as possible.

How long does it take for my order to be delivered?
  • Once your items are available, we will notify you via email and by phone that your order is ready for delivery. For more information regarding shipping, click here. 
  • If you haven’t received your order within X days of receiving your shipping confirmation email, please contact us at [email protected] with your name and order number, and we will look into it for you.
How can I claim warranty?

For warranty Claims, click here

What products are covered by our warranty?
  • DCM will gladly warrants all tools and equipment purchased from us referenced under the contidion of our partners Standard Warranty Policies. To view Stadard Warranties by Brand, click here
  • All Accessories and Abrasives are not covered by our warranty.
Can I request for a demo of your product?

You can contact us and share the complete details of your request.

Can I request for a product training for our company?

You can contact us and share the complete details of your request.